How long does shipping take?
Orders are dispatched within 1–3 business days and usually arrive in 7–14 business days. Shipping is free and tracked; you'll get your tracking number by email once it ships.
Do you ship to Canada?
Yes — free tracked shipping to both the United States and Canada. Prices are in US dollars; your card converts automatically at checkout. Orders ship from outside Canada, so the carrier may collect GST/HST on delivery.
How long should I use it for?
10–15 minutes at a time, once or twice a day, works well for most people. Start with the arch low and work up.
Can I sleep on it?
It's designed for short sessions with the heat and vibration on. Switch the functions off before falling asleep.
Who shouldn't use it?
If you have a neck or spine injury, a medical condition, a pacemaker or other implant, or you're pregnant, check with your doctor first. Don't use heat on numb skin or open wounds.
Is it a good gift?
It's a thoughtful pick for parents, partners and anyone who works at a desk or drives for a living. The 2-pack saves $20 — one to keep, one to give.
What if I don't like it?
Email us within 30 days of delivery and we'll arrange a return and full refund. See our returns policy.